About Evoxen USA

Evoxen USA is the trading name of EVOXEN LLC, an independent online retailer. We sell car audio speakers, subwoofers, PA horns, compression drivers, microphones and audio cables made by 5 Core.

We are not owned by, endorsed by, or an official store of 5 Core. "5 Core" is a trademark of its respective owner and is used only to identify the products we sell.

What we sell

Our catalog focuses on practical audio parts for people who install, repair and upgrade sound systems themselves:

Car audio: coaxial door speakers in common sizes such as 4", 6" and 6x9", midrange speakers, tweeters and car subwoofers, including single and dual voice coil models.
PA and pro audio: all-weather PA horns, compression drivers, horn throats and replacement drivers for PA and DJ speaker cabinets, including subwoofer and guitar speaker drivers.
Microphones and accessories: microphones, drum microphone kits, mic stands, thread adapters, clips and foam windscreens.
Cables and connectors: XLR connectors, speaker connectors and other audio and data cables.

Each product page lists the specifications we have for that item, such as size, impedance and power rating, so you can check fit and compatibility before you order.

How orders work

Orders are fulfilled and shipped directly by our supplier from within the United States. Our supplier and fulfillment partner, 5 Core, ships from its US warehouses.

Where we ship: the 48 contiguous states and Washington, DC. We do not ship to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO/DPO addresses or outside the United States.
Shipping cost: standard shipping is free.
Dispatch: usually within 1 business day from a US warehouse.
Delivery: typically about 6 business days after dispatch. This is an estimate, not a guarantee.
Tracking: tracking details are emailed when available.
Prices: all prices are in US dollars.

Full details are in our Shipping Policy.

Returns and refunds

You may return items that are new, unused and in their original packaging within 5 days of delivery. For change-of-mind returns you pay the return shipping, and a restocking fee applies as described in the policy. If an item arrives damaged, defective or is not what you ordered, contact us within 5 days of delivery with your order details and photos and we will replace or refund it, and we pay return shipping in that case. Transit damage should be reported within 3 days of delivery, and wrong or missing items within 36 hours. Read the complete Refund & Return Policy before returning anything.

Payments

All prices are in US dollars and you are charged in USD. We accept credit and debit cards (for example Visa, Mastercard, American Express and Discover). Payments are processed by Square or Stripe, depending on the payment method you choose. We never see or store your full card number or security code. Your card issuer may apply its own currency conversion or foreign-transaction fees. See our Terms for full details.

Before you order: a quick checklist

Confirm the size, impedance (ohms) and power rating on the product page match your vehicle, amplifier or cabinet.
Check that your shipping address is in the 48 contiguous states or Washington, DC, and that it is correct. We cannot change an order once it has been dispatched.
Keep the original packaging until you are sure the part fits. Returns must be new, unused and in their original packaging, and installed or wired items are not considered unused.
When the parcel arrives, inspect it promptly so any transit damage or missing item can be reported within the time limits above.
Professional installation is recommended, especially for car audio wiring.

If a delivery goes wrong

If tracking shows a parcel as delivered but you did not receive it, email us within 3 days of the delivery date shown in tracking so we can open a carrier investigation. If a parcel is lost in transit before delivery, we will replace or refund it. If we cannot deliver within 30 days of your order (or an agreed date), you may cancel and receive a full refund.

Help choosing parts

Buying the right part matters more than buying the most powerful one. We publish free guides to help you pick and install audio gear correctly, including:

If you are unsure whether a part fits, email us before ordering with what you are working on, for example your vehicle make, model and year, or the model of speaker cabinet you are repairing.

Contact

EVOXEN LLC, trading as Evoxen USA
654 600 W, Orem, UT 84057, USA
Email: [email protected]. We usually reply within 1–2 business days. See the Contact page for what to include in your message.