Refund & Return Policy
Last updated: October 11, 2026
This policy explains how returns, refunds and replacements work for orders placed on evoxenusa.com with EVOXEN LLC ("Evoxen USA", "we", "us"). Customers in the European Union / European Economic Area (EU/EEA) have additional statutory rights described in Section 2. Nothing in this policy limits any right you have under mandatory consumer law.
1. Orders shipped to the United States
30-day returns
- You may return unused items in their original condition and packaging within 30 days of delivery for a refund of the item price.
- Items that have been installed, wired, modified or damaged after delivery are not "unused" and may be refused or refunded only partially to reflect the loss in value.
- Return shipping: for change-of-mind returns, you pay the return shipping cost. Original shipping was free, so nothing is deducted for it.
Defective, damaged or wrong items
- If an item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery (preferably within 48 hours for transit damage) with your order details and photos.
- We will, at your choice, replace the item or refund it in full. We pay all return shipping for defective, damaged or incorrect items, and we may provide a prepaid label or ask you not to return the item at all.
- Defects that appear later may be covered by the manufacturer's warranty and by your rights under applicable US state law.
2. Consumers in the EU/EEA
14-day right of withdrawal
If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods (for orders delivered in several parcels: of the last item).
To exercise the right of withdrawal, you must inform us (EVOXEN LLC, [BUSINESS ADDRESS], email [CONTACT EMAIL]">[CONTACT EMAIL]) of your decision by an unequivocal statement (e.g. an email or letter). You may use the model withdrawal form, but it is not obligatory. To meet the deadline, it is sufficient to send your communication before the withdrawal period has expired.
Effects of withdrawal
If you withdraw, we will reimburse all payments received from you, including the costs of standard delivery (except supplementary costs if you chose a more expensive delivery type than the least expensive standard delivery we offer), without undue delay and in any event no later than 14 days from the day we are informed of your decision. We use the same means of payment you used for the original transaction (your card via Square), unless you expressly agreed otherwise; you will not incur any fees for the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.
You shall send back the goods to [EU RETURN ADDRESS] without undue delay and in any event not later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. Because the goods may need to be returned outside the EU, this cost may be significant; we will tell you the address and an estimate on request. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (for example, installing speakers in a vehicle).
2-year legal guarantee of conformity
EU/EEA consumers benefit from the statutory legal guarantee of conformity: we are liable for any lack of conformity that exists at delivery and becomes apparent within 2 years of delivery (or a longer period where national law provides). You are entitled to have the goods brought into conformity by repair or replacement free of charge, or, where that is impossible or not done within a reasonable time, to a price reduction or termination of the contract. We pay all shipping costs for guarantee claims. This legal guarantee is separate from, and not affected by, any manufacturer warranty or by our 30-day return policy.
3. How to start a return
- Email [CONTACT EMAIL]">[CONTACT EMAIL] with your order number (or the email used at checkout), the item(s), and the reason (optional for EU withdrawals). For damage or defects, include photos.
- We reply within 2 business days with the return address and instructions. Please do not send items back without contacting us first, because our products ship from our fulfillment partner's warehouses and the return address may differ by item and region.
- Pack the item securely, preferably in the original packaging, and keep proof of postage/tracking.
- Refunds are issued to your original payment method. Card refunds usually appear within 5–10 business days after we process them, depending on your bank. Charges are in USD; any currency conversion is performed by your card issuer.
4. Contact
[BUSINESS ADDRESS]
Email: [CONTACT EMAIL]">[CONTACT EMAIL]
Website: evoxenusa.com
退款與退貨政策
最後更新：2026 年 10 月 11 日
本政策說明在 evoxenusa.com 向 EVOXEN LLC（「Evoxen USA」、「我們」）下單後的退貨、退款與換貨方式。歐盟／歐洲經濟區（EU/EEA）消費者另享有第 2 節所述的法定權利。本政策不限制您依強制性消費者法律享有的任何權利。
1. 配送至美國的訂單
30 天退貨
- 未使用且保持原狀與原包裝的商品，可於收貨後 30 天內退貨，退還商品價款。
- 已安裝、接線、改裝或於收貨後損壞的商品不屬「未使用」，我們可能拒收，或依價值減損部分退款。
- 退貨運費：非瑕疵（改變心意）的退貨，退貨運費由您負擔。原訂單為免運，因此不會另扣運費。
瑕疵、損壞或寄錯商品
- 如商品到貨時損壞、有瑕疵或與訂購內容不符，請於收貨後 30 天內（運送損壞建議 48 小時內）附上訂單資料與照片聯絡我們。
- 我們將依您的選擇更換商品或全額退款。瑕疵、損壞或寄錯商品的退貨運費一律由我們負擔，我們可能提供預付標籤，或請您無須寄回。
- 日後出現的瑕疵，可能受製造商保固及您所在州法律的保障。
2. 歐盟／歐洲經濟區消費者
14 天撤回權
如您為消費者，您有權於 14 天內無須說明理由撤回本契約。撤回期間自您（或您指定的非承運人第三方）實際取得商品之日起算 14 天（分批寄送者，自取得最後一件商品起算）。
行使撤回權時，請以明確的聲明（例如電子郵件或信件）通知我們（EVOXEN LLC，[BUSINESS ADDRESS]，電子郵件 [CONTACT EMAIL]">[CONTACT EMAIL]）。您可使用標準撤回表，但並非必要。只要在撤回期間屆滿前寄出通知即符合期限。
撤回的效果
您撤回後，我們將無不當延遲地、且最遲於接獲您撤回決定之日起 14 天內，退還您已支付的所有款項，包括標準運費（若您選擇比我們最便宜的標準配送更貴的方式，額外費用除外）。退款將以您原付款方式（經 Square 刷卡）退回，除非您明確同意其他方式；您無須支付任何退款手續費。在收到退回商品或您提供已寄回的證明之前（以較早者為準），我們得暫緩退款。
請於通知撤回後 14 天內，將商品寄回 [EU RETURN ADDRESS]。退回商品的直接費用由您負擔。由於商品可能須寄回歐盟以外地區，費用可能較高；如有需要，我們會提供地址與費用估算。您僅需對超出確認商品性質、特性與功能所必要之處理（例如將喇叭安裝於車上）所造成的價值減損負責。
2 年法定符合性保證
歐盟／歐洲經濟區消費者享有法定符合性保證：對於交貨時已存在、並於交貨後 2 年內（或各國法律規定的更長期間）顯現的不符合契約情形，我們負擔責任。您有權要求免費修理或更換；如無法修理或更換，或未於合理期間內完成，您可要求減價或解除契約。保證請求的運費全部由我們負擔。此法定保證獨立於任何製造商保固及我們的 30 天退貨政策之外，不受其影響。
3. 如何申請退貨
- 請寄信至 [CONTACT EMAIL]">[CONTACT EMAIL]，註明訂單編號（或結帳時使用的電子郵件）、商品與原因（歐盟撤回可不說明原因）。損壞或瑕疵請附照片。
- 我們會在 2 個工作天內回覆退貨地址與說明。請先聯絡我們再寄回，因商品由出貨合作夥伴的倉庫出貨，退貨地址可能因商品與地區而不同。
- 請妥善包裝（最好使用原包裝），並保留寄件或追蹤證明。
- 退款將退回原付款方式，處理後通常 5–10 個工作天入帳，依銀行而定。扣款幣別為美元，任何換匯由發卡銀行處理。